Terms of Service
These Terms of Service (“Terms”) govern your use of the website thegaroegroup.co.uk (the “Site”) and any services or products provided by The GAROE Group Ltd (“we”, “us”, “our”) through the Site.
By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site. We recommend you also read our Privacy Policy, which explains how we handle your personal data.
These Terms apply to all users of the Site, including visitors, club and organisation contacts, and parents or guardians placing orders through the Academy Programme ordering page.
About these terms
The GAROE Group Ltd is a company registered in England and Wales. Our registered address and company number are:
The GAROE Group Ltd
[Company number — to be confirmed]
[Registered address — to be confirmed]
These Terms were last updated on 13 June 2026 and supersede all previous versions. We may update these Terms from time to time — see Section 10.
Using the Site
The Site is provided for informational purposes and to allow enquiries and orders related to our recognition programmes. You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others.
You must not:
- Use the Site in any way that breaches applicable local, national or international law or regulation
- Transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of the Site, the server on which it is hosted, or any other server, computer or database connected to the Site
- Attack the Site via a denial-of-service attack or a distributed denial-of-service attack
- Introduce any viruses, trojans, worms, logic bombs or other malicious or technologically harmful material
We reserve the right to restrict or terminate access to the Site for any user who breaches these Terms.
B2B services — Legacy and Academy Programme enquiries
Enquiries submitted through the Site by clubs, organisations, leagues or governing bodies (“Client Organisations”) are subject to these Terms and to any separate written agreement entered into between the Client Organisation and The GAROE Group Ltd.
Where a conflict exists between these Terms and a separate written agreement, the terms of the separate written agreement will take precedence.
Nothing in these Terms constitutes a binding contract for the supply of services. A binding contract is only formed when both parties have executed a written agreement or order confirmation. The GAROE Group Ltd reserves the right to decline any enquiry at its discretion.
Any pricing, timelines or programme details discussed prior to a formal agreement are indicative only and may be subject to change.
Academy Programme — parent and guardian orders
Parents and guardians may order personalised plaques for their child through a club-specific Academy Programme page on the Site. The following terms apply to such orders.
Placing an order
By completing and submitting an order, you are making a binding offer to purchase the selected product at the stated price. An order confirmation sent to your email address constitutes our acceptance of your offer and the formation of a contract between you and The GAROE Group Ltd.
Personalisation and accuracy
Plaques are personalised based on the information you provide at the time of ordering, including the player’s name and age group. You are responsible for ensuring all details are accurate at the point of submission. We are unable to reproduce or reprint a plaque at our cost where an error is due to incorrect information submitted by you.
Production and delivery
Production timescales are confirmed at the time of ordering or in your order confirmation. Delivery is to the address provided during checkout. We are not responsible for delays caused by circumstances outside our control, including postal or courier delays.
Cancellations and returns
Because plaques are personalised products made to your specific requirements, they are exempt from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013. Once production has commenced, we are unable to accept cancellations or returns except where the product is faulty or not as described.
If your plaque arrives damaged or does not match your order, please contact us within 14 days of receipt at partnerships@thegaroegroup.co.uk and we will arrange a replacement at no additional charge.
Consumer rights
Your statutory rights as a consumer under UK law are not affected by these Terms. If you have a complaint about a product or service, please contact us in the first instance and we will endeavour to resolve it promptly.
Payment & Stripe
All payments made through the Site are processed by Stripe, a third-party payment processor. By making a payment, you agree to Stripe’s terms of service and privacy policy, available at stripe.com/gb/legal.
We do not store your card details. All payment information is handled directly by Stripe in accordance with PCI DSS standards.
Prices displayed on the Site are in pounds sterling (GBP) and include VAT where applicable. The GAROE Group Ltd reserves the right to correct any pricing errors on the Site.
If a payment fails or is disputed, we will contact you using the details provided at the time of ordering. We reserve the right to withhold or cancel fulfilment of an order where payment has not been successfully received.
Intellectual property
All content on this Site — including text, design, graphics, logos, and programme materials — is the property of The GAROE Group Ltd or its licensors and is protected by copyright and other intellectual property laws.
You may view and print pages from the Site for your own personal, non-commercial use. You must not reproduce, copy, distribute, modify, or use any content from the Site for commercial purposes without our prior written consent.
Club crests, badges and other third-party marks that may appear on the Site in connection with programme partnerships remain the property of their respective owners. Their appearance does not imply any endorsement beyond the scope of the relevant partnership.
Limitation of liability
The Site and its content are provided “as is” without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
To the fullest extent permitted by law, The GAROE Group Ltd shall not be liable for any indirect, incidental, special, or consequential loss arising out of or in connection with your use of the Site, including loss of data, revenue, or profit.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or limited under applicable law
Where you are a consumer, nothing in these Terms affects your statutory rights, including your right to claim a remedy for faulty or misdescribed goods.
Third-party links and services
The Site may contain links to third-party websites or services. These links are provided for your convenience only. We do not control, endorse, or accept responsibility for the content or practices of any third-party site.
You access third-party sites at your own risk. We encourage you to review the terms and privacy policies of any third-party site you visit.
Third-party service providers used in connection with the Site (including Stripe, Formspree, Resend and Google Analytics) operate under their own terms and privacy policies. Our use of these services does not make us responsible for their conduct.
Governing law and disputes
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer and applicable law requires the dispute to be resolved in your local courts.
We are committed to resolving complaints fairly and promptly. If you have a dispute with us, please contact us in the first instance and allow us the opportunity to resolve the matter before initiating legal proceedings.
Changes to these Terms
We may revise these Terms at any time. Changes take effect when we post the updated Terms to the Site. The “Last updated” date at the top of this page reflects the date of the most recent revision.
Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the Site.
For material changes that affect existing orders or agreements, we will take reasonable steps to notify affected parties directly.
Contact
For questions about these Terms, or to submit a complaint, please contact us: